Wipro

While also diving into highly pertinent topics such as reporting of adverse events (AEs) and verification of medical procedures, Wipro pays particular attention ...

The potential for life-enhancing and life-saving medical procedures is balanced by an acceptable level of patient risk. RFID tags are also helping to prevent the administration of unnecessary procedures, medications, and therapies. Cases from different countries required in-depth understanding of different country level conventions, adding to the complexity of the process Keeping up with such a high frequency of updates and tracking digital acknowledgments and signoffs required immediate attention as the pandemic continued to ravage the world. Wipro ramped up hundreds of Health Care Professionals in just few months by deploying an extended panel of interviewers on a rotation basis to fulfill the huge sourcing ask. We strongly feel that technology is the cornerstone of patient safety with the greatest unrealized potential. Our case processors must have competence to assure correctness and consistency because they are in charge of processing AE data and coding AEs into a standard nomenclature. Patients might take the lead on this problem with respect to HCPs, as AEs directly affect their quality of life. The manufacturers of the products may also receive complaints from consumers, healthcare professionals and others. For instance, in the post-marketing support to our pharma clients, Wipro has multiple layers of quality checks operating before we report any AEs. We at Wipro see health care as a discipline that is constantly advancing and becoming more sophisticated, while at the same time adding new risks to patient safety. That way, when one risk appears already, it is likely that the next layer of defense will help prevent a patient safety event from happening. We also note that, over the past few years, patient safety has become a more prominent issue in the public eye, since the pandemic exposed the shortcomings of healthcare systems by laying bare their inadequacies.